Refund policy

Last updated: September 11, 2026

14-day returns

You may request a return for fit or change of mind within 14 calendar days of delivery. Email orders@mint2belifestyle.com with your order number or other reasonable proof of purchase, the item and your reason for returning it. A change-of-mind return does not require a defect.

Wait for approval and return instructions, then give the package to the carrier within seven calendar days of approval. Our response time does not make a timely request late. Keep proof of dispatch; tracked shipping is recommended.

After authorization, send approved returns to Mint 2 Be Home Solutions LLC, 13389 Folsom Blvd, Suite #300-268, Folsom, CA 95630. Include the return reference supplied in your instructions. Do not send a return before receiving authorization.

What can be returned

For an ordinary return, send the same item supplied with your order, unworn except for trying it on, unwashed and unaltered, with original tags attached. It must be free of customer-caused stains, makeup, deodorant marks, odors, pet hair, damage and signs of extended wear.

Items worn for an event, washed, altered, intentionally damaged, substituted or purchased elsewhere are not eligible for an ordinary return. Standard made-to-order items remain eligible; printing an item after purchase does not automatically make it final sale.

Inspection and approval

Return authorization allows us to receive and inspect the item. We may compare its identity and condition with order records and request relevant photos or other reasonable evidence. We consider reasonable alternatives if evidence is unavailable and do not automatically treat a condition present on arrival as customer damage.

If a return does not qualify, we will explain why and consider correcting information. We will explain arrangements for returning the item to you; any reasonable actual shipping charge requires your agreement. We do not automatically charge your card or dispose of a rejected return.

Shipping costs and refunds

You pay ordinary return shipping. Original shipping is nonrefundable for ordinary returns. There is no restocking fee. Refunds include the amount actually paid for eligible returned merchandise, after allocated discounts, and applicable refundable sales tax.

We inspect and process eligible refunds to the original payment method within three business days of receipt. Your bank or payment provider may take up to 10 additional business days to post the funds. These timeframes do not extend any deadline required by law. We will not replace a refund owed with store credit without your agreement.

Defective, damaged or incorrect items

Contact orders@mint2belifestyle.com promptly if your order arrives damaged, contains the wrong item, is defective or materially differs from its description. We will arrange an appropriate remedy in accordance with your legal rights and cover necessary shipping for defects or our errors, including refundable original shipping where appropriate or legally required.

The 14-day ordinary-return window and tags, unworn and unwashed conditions do not limit statutory warranties or mandatory remedies. A defect may become apparent after proper washing or ordinary use. Normal wear and damage caused by misuse or failure to follow accurate care instructions are different from a manufacturing defect.

Fair use of returns

Knowingly false claims, altered receipts, substituted goods and concealed duplicate reimbursement are prohibited. We may investigate specific evidence of abuse and lawfully decline future orders, while preserving rights on existing purchases. Frequent returns alone, honest reviews and good-faith payment disputes are not proof of fraud.

These rules apply prospectively. Your purchase retains the return rights offered when you ordered. Nothing in this policy limits nonwaivable rights.